Return Policy

RETURN

1. www.naazbynazia.com does not offer any ‘Exchange’ or ‘Returns’ for any of the products.
2. All products purchased from our Site can be exchanged within 10 days only if:
3. The item(s) is faulty, damaged or defective at the time of delivery.
4. The received product(s) differed from the original order.

In such cases, claims can only be entertained if they are made within 10 days of the original order date.

Please email pictures of the defective item to customerserviceNaazbynazia@gmail.com or call at +1 (888) 786-NAZZ within 3 days after order delivery in the case to raise a dispute. We will look at each dispute on an individual basis and will make every effort to be fair to both parties.

Once we receive the item our team will review the damage. Once the dispute is settled fairly, we will issue a replacement of the same value against the product mentioned in the invoice and send within 5-6 business days.

3. The customer will be responsible for all shipping, handling costs (Customs charges etc.) related to an exchange of an item.
4. Discounted Items cannot be returned/exchanged. There is a possibility that items marked as Outlet or Sale are reduced due to any of the following reasons: end of season/minor marking/slight damage or color differences. Outlet or Sale items cannot be returned or exchanged under any circumstances.
5. If during delivery, customs duties are applicable, they will be paid in full by the customer. We do not refund shipping charges or reimburse return shipping charges. We do not accept liability for any goods which do not reach us. We therefore advise that any goods which are returned are done so using a recorded delivery service and proof of postage is retained. We reserve the right to refuse a return or exchange in the event of damage being caused to our goods.

It is your responsibility to ensure you're aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.

ORDER CANCELLATION

1. www.naazbynazia.com does not offer a “refund” or “money-back guarantee” on purchased items. Customers paying via Credit Card or PayPal may cancel the placed order within 24 hours but before receiving the approval/confirmation email.
2. In case of order cancelation (if the order is not shipped), the order amount will not be refunded back however a coupon of the same value will be provided that can be used to purchase from www.naazbynazia.com within the next 60 days.
3. www.naazbynazia.com may cancel orders for any reason. Common reasons may include: the item is out of stock, pricing errors or credit card or pay pal payment is declined.

We do not store Credit card details nor do we share customer details with any 3rd parties. You may also note that cancellation requests can only be approved by the support team and not via Facebook/Instagram or the Message Us button

PRODUCT DISCLAIMER

www.naazbynazia.com makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during shoots which may differ from original products slightly.

Please bear in mind that colors in pictures may vary slightly from actual item due to the lighting during the photo-shoot, your device display settings or printing quality of the catalog and/or inlay cards. Majority of our products are hand embroidered and therefore fragile in their usage whilst having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website.

Please note product embellishments may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care. Please note that all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims resulting due to damage caused by washing using another method or claims for variation / and or beading/sequences displacement.